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1.
The Cluetrain manifesto: the end of business as usual Levine, Rick by
Publication details: London Pearson Education 2000
Availability: Items available for loan: Ahmedabad (1)Call number: 004.6 L3C5.

2.
CRM at the speed of light: capturing and keeping customers in internet real time Greenberg, Paul by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill 2001
Availability: Items available for loan: Ahmedabad (1)Call number: 658.812 G7C8.

3.
Customer relationship management essentials Gosney, John W. by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Prentice-Hall of India 2000
Availability: Items available for loan: Ahmedabad (1)Call number: 658.812 G6C8. Raipur (2)Call number: 658.812 GOS-10, ...

4.
CRM at the speed of light: capturing and keeping customers in internet real time Greenberg, Paul by
Edition: 2nd ed.
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: New Delhi Tata McGraw-Hill 2003
Availability: Items available for loan: Ahmedabad (1)Call number: 658.812 G7C8/2003.

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