Quality-oriented design of business processes /
Mertins, Kai,
Quality-oriented design of business processes / by Kai Mertins, Roland Jochem. - Boston : Kluwer Academic Publishers, 1999. - xiv, 196 p. : ill. ; 24 cm. + 1 computer laser optical disc (4 3/4 in.)
Includes bibliographical references.
0792384849
99029500
Production management.
Quality control.
Business--Graphic methods.
TS155 / .M44 1999
658.5
Quality-oriented design of business processes / by Kai Mertins, Roland Jochem. - Boston : Kluwer Academic Publishers, 1999. - xiv, 196 p. : ill. ; 24 cm. + 1 computer laser optical disc (4 3/4 in.)
Includes bibliographical references.
0792384849
99029500
Production management.
Quality control.
Business--Graphic methods.
TS155 / .M44 1999
658.5