Quality-oriented design of business processes /

Mertins, Kai,

Quality-oriented design of business processes / by Kai Mertins, Roland Jochem. - Boston : Kluwer Academic Publishers, 1999. - xiv, 196 p. : ill. ; 24 cm. + 1 computer laser optical disc (4 3/4 in.)

Includes bibliographical references.

0792384849

99029500


Production management.
Quality control.
Business--Graphic methods.

TS155 / .M44 1999

658.5

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