MARC details
| 000 -LEADER |
|---|
| fixed length control field |
01140cam a22002774a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
vtls000024876 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
IIMI |
| 005 - DATE AND TIME OF LATEST TRANSACTION |
|---|
| control field |
20201201020916.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
060526s2006 enka bf 001 0 eng |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0566087448 |
| Terms of availability |
RS. 6862.50 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] |
|---|
| Level of rules in bibliographic description |
200704171436 |
| Level of effort used to assign nonsubject heading access points |
trainee |
| Level of effort used to assign subject headings |
200704031016 |
| Level of effort used to assign classification |
vilasn |
| -- |
200704031016 |
| -- |
vilasn |
| 040 ## - CATALOGING SOURCE |
|---|
| Original cataloging agency |
IIMI |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.8343 |
| Item number |
H4H2 |
| 100 1# - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Hill, Nigel |
| 9 (RLIN) |
956803 |
| 245 14 - TITLE STATEMENT |
|---|
| Title |
The handbook of customer satisfaction and loyalty measurement / |
| Statement of responsibility, etc. |
Nigel Hill and Jim Alexander |
| 246 30 - VARYING FORM OF TITLE |
|---|
| Title proper/short title |
Customer satisfaction and loyalty measurement |
| 250 ## - EDITION STATEMENT |
|---|
| Edition statement |
3rd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
Aldershot, Hampshire, England : |
| Name of publisher, distributor, etc. |
Gower ; |
| Place of publication, distribution, etc. |
Burlington, VT : |
| Name of publisher, distributor, etc. |
Ashgate, |
| Date of publication, distribution, etc. |
c2006 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xiv, 273 p. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE |
|---|
| Bibliography, etc. note |
Includes bibliographical references (p. [261]-263) and index |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Consumer satisfaction |
| General subdivision |
Evaluation |
| Form subdivision |
Handbooks, manuals, etc. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Marketing research |
| Form subdivision |
Handbooks, manuals, etc. |
| 700 1# - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Alexander, Jim |
| 9 (RLIN) |
956806 |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) |
|---|
| -- |
VIRTUAITEM |
| -- |
10000 |
| -- |
1 |
| -- |
10000 |
| -- |
100 |
| 6 |
19161 |
