America's service meltdown : (Record no. 946694)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01006nam a2200253 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | vtls000100348 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | IIMC |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20221117190813.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 140626 2010 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780313386022 |
| 039 #9 - LEVEL OF BIBLIOGRAPHIC CONTROL AND CODING DETAIL [OBSOLETE] | |
| -- | 201406262000 |
| -- | VLOAD |
| 082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | PUP |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Pupo, Raul |
| 9 (RLIN) | 1626761 |
| 245 1# - TITLE STATEMENT | |
| Title | America's service meltdown : |
| Remainder of title | restoring service excellence in the age of the customer / |
| Statement of responsibility, etc. | Raul Pupo |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Santa Barbara : |
| Name of publisher, distributor, etc. | Praeger, |
| Date of publication, distribution, etc. | 2010 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxiii, 167p. 24 cm |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | In this book, an entrepreneur and CEO of a major technology company shares original service concepts that will enable any company to keep customers coming back. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations |
| General subdivision | United States. |
| 9 (RLIN) | 2789609 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer services |
| General subdivision | United States |
| 9 (RLIN) | 1626763 |
| 901 ## - LOCAL DATA ELEMENT A, LDA (RLIN) | |
| a | 131000~~~C |
| 903 ## - LOCAL DATA ELEMENT C, LDC (RLIN) | |
| a | 131000~~~C |
| 904 ## - LOCAL DATA ELEMENT D, LDD (RLIN) | |
| a | <Customer services -- United States><Customer relations -- United States.> |
| 949 ## - LOCAL PROCESSING INFORMATION (OCLC) | |
| -- | VIRTUAITEM |
| -- | 10000 |
| -- | 10000 |
| -- | 1 |
| 6 | 131000 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Calcutta | Calcutta | 17/11/2022 | 658.812 PUP | IIMC-131000 | 17/11/2022 | 17/11/2022 | Book |