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Value profit chain: treat employees like customers and customers like employees / James L. Heskett, W Earl Sasser, and Leonard A Schlesinger
Material type:
TextPublication details: New York : Free press, 2003Description: xxii,377 pISBN: - 0743225694
- 658.812 V2H3
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds | |
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Indore | 658.812 V2H3 (Browse shelf(Opens below)) | Available | IIMI-13167 |
Total holds: 0
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| 658.812 U6P2 Understanding consumers : | 658.812 U7D6 Don't just relate-- advocate! : | 658.812 V2E5 Eleventh commandment: | 658.812 V2H3 Value profit chain: | 658.812 V2R3 Value added customer service: | 658.812 W2C8 Customer connections: new strategies for growth / | 658.812 W4A7 The Arthur anderson guide to talking with your customers: |
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