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Eleventh commandment: transforming to own customers / Sandra Vandermerwe
Material type:
TextPublication details: Chichester : John Wiley and sons, 1997Description: xiv,244 pISBN: - 0471958239
- 658.812 V2E5
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds | |
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Indore | 658.812 V2E5 (Browse shelf(Opens below)) | Available | IIMI-14474 |
Total holds: 0
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| 658.812 U6G2 Up close and personal: | 658.812 U6P2 Understanding consumers : | 658.812 U7D6 Don't just relate-- advocate! : | 658.812 V2E5 Eleventh commandment: | 658.812 V2H3 Value profit chain: | 658.812 V2R3 Value added customer service: | 658.812 W2C8 Customer connections: new strategies for growth / |
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