Command performance: the art of delivering quality service

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Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Book	Ahmedabad	658.812 C6 (Browse shelf(Opens below))	Available		132533

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	658.812 C4C6 Competing against luck: the story of innovation and customer choice	658.812 C4E3 Effective CRM using predictive analytics	658.812 C4I9 I was your customer: a survival kit for world-class customer care	658.812 C6 Command performance: the art of delivering quality service	658.812 C6B8 Building call center culture	658.812 C6C6 Complaint management excellence: creating customer loyalty through service recov	658.812 C6C8 The customer-driven organization: employing the kano model	Next

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