Human resource management: a textbook for the hospitality industry Andrews, Sudhir

Hospitality organizations have realised that the real cutting adge is the people and how they bring the property's products to the guest. In other words, it is the service that makes the difference. because of this, modern hotels are giving their frontline personnel much more empowerment and authority to make independent decisions. They have also involved them in important decisions regarding service delivery strategies. This book empowers students and professionals of hospitality management with the tools to manage the human resource in these fast-changing times: It explains the meaning of Human Resource Development and how it is used to build individuals and teams to serve their individual aspirations as well as the goals of the organization. It discards the master-slave relationship approach, moving more towards partnerships between the management and staff. It recongnises that the employee and the organization have to progress as one in today's fast chnaging world to succeed.