Horizontal management : beyond total customer satisfaction / by D. Keith Denton.
Material type: TextPublication details: New York : Lexington Books ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, c1991.Description: x, 211 p. : ill. ; 25 cmISBN:- 0669269360 :
- 658.8/12 20
- HD66 .D45 1991
Item type | Current library | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|
Book | Ahmedabad | 658.812 (Browse shelf(Opens below)) | Available | 126109 |
Total holds: 0
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658.812 Re-organising service work : | 658.812 Converting customer value : | 658.812 Teamwork for customers : | 658.812 Horizontal management : | 658.812 Service quality : | 658.812 Small orders: problems and solution | 658.812 A5P7 Price formulation |
Includes bibliographical references and index.
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