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1-800 Worlds: the making of the Indian call centre economy

By: Material type: TextTextPublication details: New Delhi Oxford University Press 2018.Description: xv, 233 pISBN:
  • 9780199476053
Subject(s): DDC classification:
  • 331.054 K7O6
Summary: Indian call centre employees work through the night, sleep during the day, and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1-800-Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness. https://india.oup.com/product/1-800-worlds-9780199476053?searchbox_input=Mathangi
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Item type Current library Collection Call number Status Date due Barcode Item holds
Book Book Ahmedabad Non-fiction 331.054 K7O6 (Browse shelf(Opens below)) Available 196196
Total holds: 0

Indian call centre employees work through the night, sleep during the day, and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1-800-Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness.


https://india.oup.com/product/1-800-worlds-9780199476053?searchbox_input=Mathangi

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