Management of service operation : text, cases and readings. / by W Earl Sosser, R Paul Olsen and D Daryl Wyckoff.

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Material type: Text

TextPublication details: Boston : Allyn and Bacon, c1978.Description: xv, 734 pages. : ill. ; 24 cmISBN:

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Item type	Current library	Call number	Status	Date due	Barcode	Item holds
Book	Bangalore	658.812 SAS (Browse shelf(Opens below))	Available		IIMB-32550

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Based on case studies developed at the Harvard Business School.

Includes bibliographical references and index.

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