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Delivering service quality : managerial challegnes for the 21st century / M. Raghavachari and K. V. Ramani.
Material type:
TextPublication details: Delhi : Macmillan, 2000.Description: 651 p. ; 26 cmISBN: - 0333934091
- 658.8343 RAG [ Shelf 9]
- 658.8343 RAG
| Item type | Current library | Call number | Status | Date due | Barcode | Item holds | |
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Shillong | 658.8343 RAG (Browse shelf(Opens below)) | Available | IIMSH-0005627 |
Total holds: 0
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| 658.8342 REY Understanding consumer decision making : | 658.8342 WAG Understanding green consumer behaviour : | 658.8343 KAP The new strategic brand management : | 658.8343 RAG Delivering service quality : | 658.84 MAT International marketing management: | 658.84 RAY Introduction to e-commerce | 658.85 CAT The eight competencies of relationship selling : |
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