Employees first, customers second : turning conventional management upside down / Vineet Nayar
Material type:
TextPublication details: Boston : Harvard Business Press, 2011Description: viii, 198p. 21cmISBN: - 9781422143872
- 658.3152 NAY
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Calcutta | 658.3152 NAY (Browse shelf(Opens below)) | Available | IIMC-132887 |
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| 658.3152 MAS Participative management | 658.3152 NAR Worker's participation in public enterprises : | 658.3152 NAR Worker's participation in public enterprises : | 658.3152 NAY Employees first, customers second : | 658.3152 NUN Partners in production : | 658.3152 ORT International perspectives on participation | 658.3152 PAT Participation and democratic theory |
In this book, the author recounts the exciting journey of how he and his team implemented the employee first philosophy by: creating a sense of urgency by enabling the employees to see the truth of the companyts current state as well as feel the 'romance' of its possible future state; creating a culture of trust by pushing the envelope of transparency in communication and information sharing; inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone; unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of 'change' to the employee in the value zone. This book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.
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