Managing IT performance to create business value / Jessica Keyes

Includes bibliographical references and index.

Designing performance-based strategic planning systems -- Designing performance management and measurement systems -- Designing metrics -- Establishing a software measurement program -- Designing people improvement systems -- Knowledge and social enterprising performance measurement and management -- Designing performance-based risk management systems -- Designing process control and improvement systems -- Designing and measuring the it product strategy -- Designing customer value systems.

This book provides examples, case histories, and current research for critical business issues such as performance measurement and management, continuous process improvement, knowledge management, risk management, benchmarking, metrics selection, and people management. It gives IT executives strategies for improving IT performance and delivering value, plus it guides them in selecting the right metrics for their IT organizations. Additionally, it offers knowledge management strategies to mature an organization, shows how to manage risks to exploit opportunities and prepare for threats, and explains how to baseline an IT organization’s performance and measure its improvement.