Service operations management : a strategic perspective

By:

John McManus

Material type: Text

TextPublication details: Bloomsbury Publishing 2023 New DelhiDescription: 317 pISBN:

9789356403321

Subject(s):

Service industries Management

DDC classification:

658.5 JOH

Summary: This book provides a comprehensive understanding of managing operations in a service industry, integrating traditional theory with contemporary examples. It offers a student-centered approach, addressing key issues like risk management and supplier relationships. The rich pedagogy, online resources, and international case studies develop strategic thinking skills and equip students with essential tools for planning, designing, managing, and controlling operations in diverse contexts.

Tags from this library: No tags from this library for this title. Log in to add tags.

Average rating: 0.0 (0 votes)

Holdings
Item type	Current library	Collection	Call number	Status	Date due	Barcode	Item holds
Book	Jammu General Stacks	Non-fiction	658.5 JOH (Browse shelf(Opens below))	Available		IIMJ-9088

Total holds: 0

Browsing Jammu shelves, Shelving location: General Stacks, Collection: Non-fiction Close shelf browser (Hides shelf browser)

Previous							No cover image available	Next
Previous	658.5 HEI Principles of operations management : sustainability and supply chain management	658.5 HIL Operations strategy : design, implementation and delivery	658.5 HOE Stories from my sensei : two decades of lessons learned implementing Toyota-style systems	658.5 JOH Service operations management : a strategic perspective	658.5 KHA Logistics and distribution management	658.5 LAR Toyota economic system : how leaders create true prosperity through financial congruency, dignity of work, and environmental stewardship	658.5 LI Optimization modeling for supply chain applications	Next

1. Introducing Service Management and Strategic Development 2. Linking Service Management and Strategic Development 3. Linking Service Management, Strategic Implementation, Assessment and Review 4. Designing Service and Operational Processes 5. Contemporary Service and Operational Processes 6. Capacity, Demand Planning, Forecasting and Yield Management 7. Supply Chains, Logistics and Inventory Management 8. Service Operations and Quality Management 9. Procurement within Operations and Service Management 10. Decision Support Systems (DSS): Their Application and Use in Services 11. Continual Service Improvement and Knowledge Transfer

This book provides a comprehensive understanding of managing operations in a service industry, integrating traditional theory with contemporary examples. It offers a student-centered approach, addressing key issues like risk management and supplier relationships. The rich pedagogy, online resources, and international case studies develop strategic thinking skills and equip students with essential tools for planning, designing, managing, and controlling operations in diverse contexts.

There are no comments on this title.

to post a comment.