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	1.	Quality-oriented design of business processes / by Kai Mertins, Roland Jochem. by Mertins, Kai Jochem, R. (Roland), 1962- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Kluwer Academic Publishers, 1999 Online resources: Publisher description Table of contents only Availability: Items available for loan: Indore (1)Call number: . Place hold
	2.	Global media and national policies by Flew, Terry [editor] Losifidis, Petros [editor] Steemers, Jeanette Publication details: London Palgrave Global Media Policy and Business 2016 Availability: Items available for loan: Ahmedabad (1)Call number: 302.23 G5. Place hold

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