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	1.	Handbook of services marketing & management / Teresa A. Swartz, Dawn Iacobucci, editors. by Swartz, Teresa A Iacobucci, Dawn Material type: Text; Format: print Publication details: Thousand Oaks : Sage Publications, c2000 Other title: Handbook of services marketing and management Online resources: Publisher description Table of contents only Contributor biographical information Availability: Items available for loan: Udaipur (1)Call number: 658.8 Swartz, Teresa A. . Place hold
	2.	Innovating professional services : transforming value and efficiency / Alastair Ross. by Ross, Alastair, 1958- Material type: Text; Format: print ; Literary form: Not fiction Publisher: Farnham, Surrey, England ; Burlington, VT : Gower, [2015] Availability: Items available for loan: Kozhikode (1)Call number: 65.011.8 ROS/I . Place hold
	3.	Gemba kaizen : a commonsense low-cost approach to management / Masaaki Imai. by Imai, Masaaki Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c1997 Other title: Commonsense low-cost approach to management Online resources: Publisher description Table of contents Contributor biographical information Availability: Items available for loan: Ahmedabad (1)Call number: 658.4 . Place hold
	4.	Product development for the service sector : lessons from market leaders / Robert G. Cooper, Scott J. Edgett. by Cooper, Robert G Edgett, Scott J Material type: Text; Format: print ; Literary form: Not fiction Publication details: Cambridge, MA : Perseus Books, 1999 Online resources: Contributor biographical information Publisher description Availability: Items available for loan: Ahmedabad (1)Call number: 338.4 . Place hold
	5.	Coalitions and competition : the globalization of professional business services / edited by Yair Aharoni. by Aharoni, Yair Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; New York : Routledge, 1993 Availability: Items available for loan: Ahmedabad (1)Call number: 338.88 . Place hold
	6.	Handbook of service science / Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer, editors ; foreword by Carl. J. Schramm and William J. Baumol. by Maglio, Paul P Kieliszewski, Cheryl A Spohrer, James C Series: Service science. Research and innovation in the service economy Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Springer, c2010 Availability: Items available for loan: Ahmedabad (1)Call number: 338.4 H2. Place hold
	7.	Quality : a critical introduction / John L.W. Beckford. by Beckford, John Edition: 3rd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, NY : Routledge, 2010 Availability: Items available for loan: Rohtak (1)Call number: 658.4013 BEC . Place hold
	8.	Service operations management: strategy design and delivery / Christine Hope and Alan Muhlemann. by Hope, Christine Muhlemann, Alan Material type: Text; Literary form: Not fiction Publication details: London : Prentice-Hall, 1997 Availability: Items available for loan: Indore (1)Call number: 658.5 S3H6. Place hold
	9.	Service management: operations, strategy and information technology / James A. Fitzsimmons and Mona J. Fitzsimmons. by Fitzsimmons, James A Fitzsimmons, Mona J Edition: 2nd ed. Material type: Text; Literary form: Not fiction Publication details: Boston : McGraw-Hill International, 1998 Availability: Items available for loan: Indore (1)Call number: 658 S3F4. Place hold
	10.	Case studies in service operations / John L. Colley. by Colley, John L Material type: Text; Literary form: Not fiction Publication details: Belmont : Duxbury Press, 1996 Availability: Items available for loan: Indore (1)Call number: 658 C2C6. Place hold
	11.	Cases in total quality management: manufacturing and services / Jsy H. Heizer and Jay Nathan. by Heizer, Jsy H Nathan, Jay Material type: Text; Literary form: Not fiction Publication details: Ohio : South-western college publishing, 1998 Availability: Items available for loan: Indore (1)Call number: 658.562 C2H3. Place hold
	12.	Managing services marketing: text and readings / John E.G. Bateson by bateson, John E.G Material type: Text; Literary form: Not fiction Publication details: London : Dryden Press, 1999 Availability: Items available for loan: Indore (1)Call number: 658.8 M2B2. Place hold
	13.	Strategic management of services: framework and cases / Ranjan Das. by Das, Ranjan Material type: Text; Literary form: Not fiction Publication details: New delhi : Oxford, 1999 Availability: Items available for loan: Indore (1)Call number: 658.4012 S8D2. Place hold
	14.	Managing service quality / Paul Kunst and Jos Lemmink. by Kunst, Paul Lemmink, Jos Material type: Text; Literary form: Not fiction Publication details: london : Paul chapman pub., 1996 Availability: Items available for loan: Indore (1)Call number: 658.812 M2K8. Place hold
	15.	Production operations management / William J. Stevenson by Stevenson, William J Material type: Text; Literary form: Not fiction Publication details: Boston : Irwin McGraw Hill, 1999 Availability: Items available for loan: Indore (1)Call number: 658.5 P7S8. Place hold
	16.	Managing service quality (Volume III) / Paul Kunst and Jos Lemmick. by Kunst, Paul Lemmick, Jos Material type: Text; Literary form: Not fiction Publication details: London : Paul chapman pub., 1997 Availability: Items available for loan: Indore (1)Call number: 658.812 M2K8 v.3 (R). Place hold
	17.	Services management: an integrated approach / Bart Van Looy, Roland Van Dierdonck, and Paul Gemmel. by Looy, Bart Van Dierdonck, Roland Van Gemmel, Paul Material type: Text; Literary form: Not fiction Publication details: London : Financial times, 1998 Availability: Items available for loan: Indore (1)Call number: 658 S3L6. Place hold
	18.	Quality management in the service industry / Lionel Stebbing by Stebbing, Lionel Material type: Text; Literary form: Not fiction Publication details: London : Ellis horwood, 1990 Availability: Items available for loan: Indore (1)Call number: 658.4013 Q8S8. Place hold
	19.	Customer care: how to create an effective customer focus / Sarah Cook. by Cook, Sarah Material type: Text; Literary form: Not fiction Publication details: Lonodn : Kogan Page, 2000 Availability: Items available for loan: Indore (1)Call number: 658.812 C8C6. Place hold
	20.	Service edge: 101 companies that profit from customer care / Ron Zemke and Dick Schaaf by Zemke, Ron Schaaf, Dick Material type: Text; Literary form: Not fiction Publication details: New York : Plume book, 1990 Availability: Items available for loan: Indore (1)Call number: 658.812 S3Z3. Place hold

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Your search returned 218 results.