Managing IT performance to create business value / Jessica Keyes
Material type: TextPublication details: Boca Raton : Taylor & Francis Group, CRC Press, 2016.Description: xiv, 374p. ; 26cmContent type:- text
- unmediated
- volume
- 9781498752855 (alk. paper)
- 004.068 KEY 22
- HD30.2 .K4653 2016
Item type | Current library | Call number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|
Book | Calcutta | 004.068 KEY (Browse shelf(Opens below)) | Available | IIMC-0144987 |
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004.068 HUG Success and failure of IS/IT projects: | 004.068 KAM Managing globally with information technology | 004.068 KEE Making technology investments profitable : | 004.068 KEY Managing IT performance to create business value / | 004.068 KHA Managing corporate information systems evolution and maintenance / | 004.068 KHO Cases on information technology planning, design and implementation / | 004.068 KHO Cases on telecommunications and networking / |
Includes bibliographical references and index.
Designing performance-based strategic planning systems -- Designing performance management and measurement systems -- Designing metrics -- Establishing a software measurement program -- Designing people improvement systems -- Knowledge and social enterprising performance measurement and management -- Designing performance-based risk management systems -- Designing process control and improvement systems -- Designing and measuring the it product strategy -- Designing customer value systems.
This book provides examples, case histories, and current research for critical business issues such as performance measurement and management, continuous process improvement, knowledge management, risk management, benchmarking, metrics selection, and people management. It gives IT executives strategies for improving IT performance and delivering value, plus it guides them in selecting the right metrics for their IT organizations. Additionally, it offers knowledge management strategies to mature an organization, shows how to manage risks to exploit opportunities and prepare for threats, and explains how to baseline an IT organization’s performance and measure its improvement.
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