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The handbook of customer satisfaction and loyalty measurement / Nigel Hill and Jim Alexander

By: Contributor(s): Material type: TextTextPublication details: Aldershot, Hampshire, England : Gower ; Burlington, VT : Ashgate, c2006Edition: 3rd edDescription: xiv, 273 pISBN:
  • 0566087448
Other title:
  • Customer satisfaction and loyalty measurement
Subject(s): DDC classification:
  • 658.8343 H4H2
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Item type Current library Call number Status Date due Barcode Item holds
Book Book Indore 658.8343 H4H2 (Browse shelf(Opens below)) Available IIMI-19161
Total holds: 0

Includes bibliographical references (p. [261]-263) and index

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