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	1.	The experience economy / B. Joseph Pine II, James H. Gilmore. by Pine, B. Joseph Gilmore, James H, 1959- Edition: Updated ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Review Press, c2011 Availability: Items available for loan: Sirmaur (1)Call number: . Place hold
	2.	The process-centered enterprise : the power of commitments / Gabriel A. Pall. by Pall, Gabriel A Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boca Raton : St. Lucie Press, c2000 Availability: Items available for loan: Indore (1)Call number: 658.4063 P7P2. Place hold
	3.	The customer service training tool kit : 60 activities for delivering super service to customers / Val Gee, Jeff Gee. by Gee, Val Gee, Jeff Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2000 Online resources: Contributor biographical information Table of contents only Availability: Items available for loan: Indore (1)Call number: 658.812 C8G3 (R). Place hold
	4.	Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Edition: 2nd ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Irwin/McGraw-Hill, c2000 Online resources: Contributor biographical information Publisher description Table of contents Availability: Items available for loan: Indore (1)Call number: 658.8 S3Z3. Place hold
	5.	Customer centered Six Sigma : linking customers, process improvement, and financial results / Earl Naumann and Steven H. Hoisington. by Naumann, Earl Hoisington, Steven H, 1953- Material type: Text; Format: print ; Literary form: Not fiction Publication details: Milwaukee, Wis. : ASQ Quality Press, c2001 Availability: Items available for loan: Indore (1)Call number: 658.812 C8N2. Place hold
	6.	CRM in financial services : a practical guide to making customer relationship management work / Bryan Foss & Merlin Stone. by Foss, Bryan Stone, Merlin, 1948- Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Milford, CT : Kogan Page, 2002 Online resources: Publisher description Contributor biographical information Availability: Items available for loan: Indore (1)Call number: 658.812 C7F6. Place hold
	7.	Best face forward : why companies must improve their service interfaces with customers / Jeffrey F. Rayport, Bernard J. Jaworski. by Rayport, Jeffrey F Jaworski, Bernard J Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business School Press, c2005 Online resources: Table of contents Availability: Items available for loan: Indore (1)Call number: 658.812 R2F3. Place hold
	8.	Handbook of services marketing & management / Teresa A. Swartz, Dawn Iacobucci, editors. by Swartz, Teresa A Iacobucci, Dawn Material type: Text; Format: print Publication details: Thousand Oaks : Sage Publications, c2000 Other title: Handbook of services marketing and management Online resources: Publisher description Table of contents only Contributor biographical information Availability: Items available for loan: Udaipur (1)Call number: 658.8 Swartz, Teresa A. . Place hold
	9.	Reorganize for resilience : putting customers at the center of your business / Ranjay Gulati. by Gulati, Ranjay Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Press, c2009 Other title: (Re)(organize) for resilience Availability: Items available for loan: Udaipur (1)Call number: 658.812 T09 GUL . Place hold
	10.	Value-added customer service : the employee's guide for creating satisfied customers / Tom Reilly. by Reilly, Thomas P Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chicago : Contemporary Books, c1996 Availability: Items available for loan: Kozhikode (1)Call number: 658.818 REI . Place hold
	11.	The experience! : how to wow your customers and create a passionate workplace / Lior Arussy. by Arussy, Lior Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : CMP Books, c2002 Online resources: Publisher description Contributor biographical information Availability: Items available for loan: Kozhikode (1)Call number: 658.818 ARU . Place hold
	12.	One customer, divisible : linking customer insight to loyalty and advocacy behavior / Michael W. Lowenstein. by Lowenstein, Michael W Material type: Text; Format: print ; Literary form: Not fiction Publication details: Mason, Ohio : Texere/Thomson, c2005 Online resources: Table of contents Availability: Items available for loan: Kozhikode (1)Call number: 658.818.2 LOW . Place hold
	13.	Knock your socks off answers : solving customer nightmares & soothing nightmare customers / Kristin Anderson & Ron Zemke. by Anderson, Kristin Zemke, Ron Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : American Management Association, 1995 Availability: Items available for loan: Kozhikode (1)Call number: 658.818 AND/K . Place hold
	14.	Reorganize for resilience : putting customers at the center of your business / Ranjay Gulati. by Gulati, Ranjay Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston, Mass. : Harvard Business Press, c2009 Other title: (Re)(organize) for resilience Availability: Items available for loan: Kozhikode (1)Call number: 658.818 GUL/R . Place hold
	15.	Proactive customer service : transforming your customer service department into a profit center / Charles D. Brennan, Jr. by Brennan, Charles D Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c1997 Availability: Items available for loan: Ahmedabad (1)Call number: 658.812 . Place hold
	16.	The art of software support : design and operation of support centers and help desks / Françoise Tourniaire and Richard Farrell. by Tourniaire, Françoise Farrell, Richard Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Prentice Hall PTR, c1997 Availability: Items available for loan: Ahmedabad (1)Call number: 338.470053 . Place hold
	17.	Designing the best call centre for your business : a complete guide for location, services, staffing, and outsourcing / by Brendan Read. by Read, Brendan B Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : CMP Books ; distributed to the book trade in the U.S. and Canada by Publishers Group West, c2000 Availability: Items available for loan: Ahmedabad (1)Call number: 658.812 . Place hold
	18.	District energy trends, issues, and opportunities : the role of the World Bank / Carolyn Gochenour. by Gochenour, Carolyn Series: World Bank technical paper ; no. 493 Material type: Text; Format: print ; Literary form: Not fiction Publication details: Washington, D.C. : World Bank, c2001 Availability: Items available for loan: Ahmedabad (1)Call number: 333.79 . Place hold
	19.	Re-organising service work : call centres in Germany and Britain / edited by Ursula Holtgrewe, Christian Kerst and Karen Shire. by Holtgrewe, Ursula Kerst, Christian Shire, Karen Material type: Text; Format: print ; Literary form: Not fiction Publication details: Aldershot, Hants, England ; Burlington, VT., USA : Ashgate, c2002 Availability: Items available for loan: Ahmedabad (1)Call number: 658.812 . Place hold
	20.	Teamwork for customers : building organizations that take pride in serving / Dean Tjosvold. by Tjosvold, Dean Series: The Jossey-Bass management series Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass Publishers, c1993 Online resources: Table of Contents Publisher description Availability: Items available for loan: Ahmedabad (1)Call number: 658.812 . Place hold

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Your search returned 742 results.